Welcome to Cardinal and Straw Fine Paper Goods! We are a full service design and print company providing the finest in letterpress, thermograph and flat printed stationery items. We are open 8:30 to 5:30 Monday to Friday.
OUR PROCESS
1. Proofing - You will receive your initial pdf proof, along with the pricing of your ordered set, via email within 2 business days of submitting your deposit and order information. Two additional rounds of proofs are included with your package. Additional rounds of proofs are available for a minimal charge. We will not print your order until proofs are approved via email and your suite is just the way you want it!
2. PRINTING - Prior to printing you will receive an invoice with your final balance. Once payment is received the printing process begins. Printing time for flat invitations is 5-7 business days. Printing time for thermography-printed (raised ink) invitations is 7-9 business days. Printing time for letterpress invitations is 12-14 business days. If you are having us assemble your items (such as envelope liners, layered invitations or pocket folders) please allow additional time. Rush printing is available for flat printed items.
3. SHIPPING - All orders ship UPS Ground, which takes 2-4 business days domestically. A tracking email will be sent when your order ships. Expedited shipping is available if needed. We offer free shipping on orders over $500 (U.S. Only).
ADDITIONAL DETAILS
Paper and Printing
Our flat and thermography-printed (raised ink) invitations are printed on either 110 lb. Classic Crest cardstock in Natural White/Solar White or 105 lb. Stardream Metallic cardstock in Crystal/Opal/Quartz.
Our letterpress invitation are printed on 110 lb. Crane's Lettra 100% cotton paper and are printed by hand on one of our Chandler & Price antique letterpresses.
Standard Sizes and Dimensions
Invitations: 5x7
Respond Cards: 3.5x4.75
Outer Envelopes: 7.5x5.5, Pointed Flap
Inner Envelopes: 5.25x7.25, Pointed Flap
Respond Envelopes: 3.625x5.125, Pointed Flap
Additional Enclosure Cards: 3.5x4.75
Large Enclosures: 3.5x5.8125
Proofing Policies, Cancellations and Refund Information
Customers are required to thoroughly proof their orders prior to giving us approval to print. Customers are required to proof all pieces in their invitation suites and are responsible for making us aware of any typographical and grammatical errors and incorrect information including but not limited to spelling of all words and names, times, venue name and address, return address and response date. If the customer discovers an error that they missed after their invitations have been printed, we will make the correction and reprint the invitations at 50% of the original cost. We take responsibility for any errors in printing, paper, ink or design selection or changes made without the customer's approval and will reprint at 100% of the cost.
All orders are shipped via USPS or UPS Ground unless another method is selected at checkout.
But please contact me if you have any problems with your order.
You may cancel your order during the proofing process, however once initial proofs have been emailed to you your deposit cannot be refunded. The deposit covers the design portion of our services. Once you have approved your proofs and your order has entered the printing process you cannot cancel your order.
Reprints
If you discover a typographical error, make a change to the printed details of the invitation (such as the time of the ceremony, location of the ceremony, location of the reception etc...) or change an element of the invitation suite (ink color, quantity, paper type etc...) AFTER you approve your proofs and the job has moved into production the cost to reprint will be your responsibility. We will work with you to reprint items at a discount if possible. Please review your proofs for design, spelling, grammar, punctuation etc...
We do not accept returns or exchanges for custom printed items. If there is an issue with an order please let us know as soon as possible and we will fix it for you.
Colors
We do not accept returns based on color. Every computer monitor displays colors differently. The colors displayed on your monitor may not be a 100% match of the printed colors on the items you receive. You can request a sample of our standard ink colors. We do not provide a sample of custom ink mixes. Please also note that different printing methods and papers can have slight changes on the color. Thermography (raised printing) tends to make inks slightly darker. Letterpress printing on 100% cotton paper will soften the inks color. We carefully review each order to make sure the color is as true as possible to our ink chart and beautiful.